Voice LLM Core
Stream conversational speech and chats to modern LLM infrastructure, purpose-built for contact centers. Keep everything safe and secure in your organization: HITRUST, PCI-LEVEL, SOC-2 certified.
Bring the power of automation to your call center
Gridspace Sift can analyze over 50k concurrent calls per site. Live conversational analysis increases your team's agility and empowers agents and managers to change call outcomes.
Question-Answering
Ask your contact center consultant-style questions and get immediate answers. Receive responses to your questions in your preferred format. No keyword analysis or taxonomy building required.
Deploy AI Faster
Get your developers and data scientists on the same page. Benefit from your own first party data and proprietary workflows. Maximize your developer & data scientist productivity with enterprise-grade APIs.
Tags & Summaries
Distill live customer conversations and generate crisp summaries for agents and managers. Automate classification tags. Customize summaries by use case and reporting requirements. Easily search and share everything.
Unify All Agents
Cut costs and speed up the deployment of AI agents that delight customers and upskill your live agents with organization-approved models. Monitor and improve the performance of every agent with live datasets and dashboards.
Real-Time Upskilling
Empower your managers with live suggestions on which agents to support. Equip your agents with live tools to understand and address customer needs. Provide your developers with voice AI infrastructure to keep your contact center running at peak performance.
Keep everything safe and secure in your organization: HITRUST, PCI certified and SOC-2 compliant.