It may seem ironic to use AI for “human” resources, but AI voice agents can play a useful role in any modern HR department. Voice agents like Gridspace Grace offer several advantages over traditional employee support lines.

Grace is available 24/7. Employees can call Grace after hours, in the middle of the night, or whenever they feel comfortable, knowing that Grace is always ready to assist.

Grace can handle general Q&A. Grace can easily handle common questions that callers may have. She can be configured to pull her information from a “knowledge base” consisting of articles. These articles can be imported from a variety of sources, such as an internal employee portal.

Grace can escalate when necessary. If an employee has a sensitive or urgent issue, Grace can escalate the call to a human representative.

AI voice agents like Grace enhance HR by providing 24/7 support, handling routine inquiries, and escalating urgent issues to human representatives when needed. This approach makes employee support more accessible, efficient, and responsive for today’s workplace.

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