Everyone knows that burnout is a real challenge facing the healthcare community, and this 2024 paper reports the same. A major contributor to this problem is that much of the time, healthcare professionals are doing simple, repetitive, non-engaging work that can be fully automated with the correct software! Do nurses, doctors, and physician assistants want to be calling patients pre-appointment, or following up with patients post-appointment, asking them the same routine questions? Or do they want to spend time developing meaningful relationships with them, providing them with undistracted care?

Enter Grace, a fully automated, highly customizable virtual assistant, who can support any outpatient or inpatient routine question-and-answering, and can even handle off-script questions from patients by supplying relevant documents or a link to your website. Grace isn’t just a generic large language model virtual agent; she’s an intent-focused partner that anyone can use to achieve specific tasks.

How can a virtual assistant do this, you ask? For scripted, purposeful question-answering, we create a Playbook, which is Grace’s roadmap throughout many possible calls. As an example, take a post-surgery discharge follow-up call. Grace can call thousands of patients with just one customized playbook and an outbound Autodialer campaign. Grace can ask questions like, “How’s your pain on a scale of one to ten?” and “Has your incision opened up since surgery”? Additionally, she can do things like note down information for a patient by writing directly to a Google Sheet,to other external software, or transfer patients to a live human healthcare professional if needed. Finally, any healthcare organization can provide more in-depth information via text documents or a website link that Grace automatically ingests, and can utilize to answer off-script questions a patient might have using a Knowledge Base.

The beauty of a partner like Grace is that she can free up the ever-so important time of all healthcare professionals, while reliably handling calls that a healthcare professional absolutely must take. Imagine Grace set up for post-appointment calls for surgery, geriatrics, pediatrics, and more, all while recording patients’ answers for providers’ eyes and connecting them with professionals if necessary. With a helper like Grace, the burnout among healthcare professionals can be reduced. Nurses and physician assistants can get back to their patients, so they can get back to their families faster.

Let Grace save you time in your practice today, so you can get back to improving the lives of your patients.