At Gridspace, we provide AI-powered healthcare solutions, including our HIPAA-certified virtual agent, Gridspace Grace. Grace has already been successfully used in real-world clinical trials, helping to reduce patient management costs. Here are three ways Grace can assist in clinical trials:

Streamlining Patient Enrollment

Traditional phone-based patient recruitment is bottlenecked by the amount of available human contact center agents. By comparison, virtual agents like Grace can cast a much wider net, pre-screening patients and filling out questionnaires that can be collected and filtered for further screening.

Grace can also answer a variety of questions that users may have about a study through the use of a configurable Knowledge Base. Grace is designed to not provide medical advice and will defer to a human when asked for information not explicitly provided to her.

Enhancing Patient Retention

Patient retention is crucial to the success of any clinical trial, as maintaining engagement and participation ensures the integrity of the data collected. Grace can enhance patient retention by performing automated check-ins with patients on a regular basis, confirming their participation and collecting data through surveys. Grace can provide appointment reminders, and help participants reschedule if necessary.

Handling Patient Drop-off

Patient drop-off is a major challenge in clinical trials. If a participant asks to drop out of a study, Grace can react accordingly through use of our Shortcuts feature. Grace can gather participant concerns and then transfer them to a human agent to help address any issues they may have.

Getting started with Grace is simple and only takes minutes. Sign up for a free account today and experience the future of patient management in clinical trials.