Conversational AI | Virtual Call Center Software

The most trusted AI voice agent for booking appointments qualifying leads collecting payments assessing wellness routing inquiries gathering data answering FAQs checking order status managing accounts

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We’re proud to work with the most forward-thinking companies in voice

Virtual Agents

Resolve customer issues immediately with Grace, a cutting-edge AI agent trained at understanding complex questions and skilled at integrating answers to book appointments, collect payments, update accounts, and more.

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Contact Center Automation

Accelerate insight and issue discovery from your call transcripts with Sift Analytics. Get granular answers on information from all your conversations so you can invest in what’s working and guide smarter marketing initiatives.

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Gridspace integrates with the voice technologies you use today

Handle customer calls with voice AI

Set up an inbound number or outbound campaign to drive revenue, customer satisfaction & efficiency.

Measure & grow your business

Customize and download reports about all your agents – all on a single, trusted platform.

Customize your AI agent in minutes

Grace is a modern generative voice agent that’s easier to update than your website.

Careers

Gridspace is exploring the edge of what's possible with modern speech and language machine learning. Join our world class team.

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Frequently Asked Questions

Who is Gridspace?

Gridspace is an applied AI company and the creators of Grace. We build useful voice technology and AI software for contact centers. We have been serving leading contact centers for over a decade.

Why voice AI?

Customers love companies who answer their phones quickly and reach out proactively. Voice AI gives companies unlimited capacity to engage customers that otherwise might be placed on hold or ignored. The result: more satisfied customers, revenue and cost savings.

What makes Gridspace unique?

Gridspace dramatically decreases the time, energy and cost it takes to deploy world-class voice AI agents. In the past, contact centers had to coordinate with multiple vendors to make small changes. With Gridspace, your team has everything they need to seamlessly manage their sites with AI.

Is Gridspace scaleable & reliable?

Yes, we power contact center AI for companies like USAA, Redfin and Optum. Our case studies include contact centers with >20k seats and substantial compliance, regulatory and risk-management requirements. Whether you need a single use case or platform solution, we have your contact center covered.

How is Gridspace’s approach to AI different?

Gridspace builds speech and language models specifically for contact centers. Our application software and tools are specifically made for contact centers operators. Our APIs are used by developers that build and support internal contact center applications.

Who is the team behind Gridspace?

Gridspace was formed as a collaboration between SRI Speech Labs, the lab behind Siri. The founding team is recognized as pioneers in the field of applied, long-form conversational speech and language technology. We are frequent collaborators and contributors to machine learning classes at Stanford and MIT.

Is Gridspace safe & secure?

Gridspace has been deploying voice AI for regulated businesses for over a decade. The company’s software is built at Gridspace, handles billions of minutes of calls. and certified PCI Level 1, SOC 2 Type 2, GDPR, HITRUST and HIPAA certified and handles billions of minutes of calls.

How does Gridspace protect customer data?

Gridspace doesn’t share AI agent playbooks, call flows or conversation data. You own and control your data on Gridspace. Moreover, our administrator tools provide 100s of fine-grained access controls and permission features to manage Gridspace across your organization.

What does it cost to try Gridspace?

Gridspace is free to try and qualified businesses can receive additional development credits. In production, Gridspace charges for capacity (minutes). More details on pricing available here.

What support does Gridspace offer?

Gridspace provides launch support for its full library of playbooks and native integrations. For enterprise customers, Gridspace can also provide premium support and integration services for bespoke use cases.

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