Bring together your contact center data, teams & apps for AI
A secure and scalable cloud platform for contact centers that simplifies the development and deployment of voice agents
Gridspace software powers practical, fast time-to-value AI solutions for contact centers. See examples here
Cloudshore AI-BPO voice agents
Add capacity for customer interactions while reducing costs. Built for modern businesses, Gridspace voice agents handle complex conversations while maintaining your brand voice—all with the reliability and precision your customers expect.
AI-powered search, analysis & reporting
Uncover insights with ultra-fast AI search and analysis capabilities suitable for >100k concurrent calls and chats. Transform conversation data into actionable intelligence for your agents, QA leads and business unit executives.
Future workforce simulations & evaluations
Modernize your contact center without overhauling all your legacy systems. Understand agents and customers with AI-driven evaluations and intelligent workforce simulations. Seamlessly measure performance , so you can achieve operational clarity and accelerate your AI transformation.
Conversational applications & data management
Turn your conversation data into an enterprise asset for AI and agents. Balance innovation with security and compliance. Configure granular access controls, permissions and roles via SSO.
Multi-site, hybrid contact center agents, automation & AI
Connect fragmented contact center systems and third-party sites through our intelligent integration layer. Our platform unifies disparate systems and siloed data, creating a seamless foundation for AI-powered insights and operational excellence.
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